Most electricity users oppose increase in tariff
The Hindu
HUBLI: Complaints of inefficiency, inadequacy of service and absence of the customer friendly attitude on the part of Hubli Electricity Supply Company (HESCOM) poured in at the Karnataka Electricity Regulatory Commission (KERC) began the two-day public hearing of the 124 objections filed against the move to increase power tariff.
KERC Chairman K.P. Pandey, and members S.D. Ukkali and Subramanyam heard the representations from Uttara Kannada, Gadag, and Bagalkot districts.
The most common complaint was that the HESCOM ignored the complaints from electricity users.
There were complaints that HESCOM collect charges of new connection even for mere change of name in power records.
There were complaints about HESCOM personnel visiting the installations without uniforms, variations in billing and the policy of HESCOM levying minimum rate even while the bills were paid regularly.
S.K. Hegde, I.S. Bhagwat, Aravind Pai, and Gajajan Shanbhag, all from the Electricity Consumers' Forum, Kumta, criticised HESCOM for never responding to complaints.
R.K. Rangrej of the District Electricity Consumers Forum, Gadag, said several anomalies noticed in the applications remained unresolved even today.
There was no reason for the tariff being increased and the practice of indiscriminate increase in tariff should be stopped.
The promised toll-free telephone was yet to materialise. No explanation was given for fuel levy of 25 paise per unit.
S.B. Herur, M.I. Balabatti, Bagalkot Power Consumers' Forum, questioned the need for increasing the power tariff because HESCOM is adept at getting money in the name of many levies.
On Monday, Mr. Pandey said in the fast changing scenario of electricity distribution and supply, the customers should be aware of their rights and obligations.
He stressed on the need to involve the electricity users' associations and non-governmental organisations in creating awareness.
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